Troubleshooting and Support

When things don't go as planned, refer to this section for solutions to common issues, guidance on contacting support, and how to report bugs or provide feedback.

By Fatma

• 2 articles

Common Issues and Solutions

At Commented, we strive to provide you with a smooth and trouble-free experience while using our platform. However, technology can sometimes present challenges. This guide addresses some common issues you might encounter and provides solutions to help you overcome them. Pin or Comment Not Appearing If you've added a pin or comment to a web page but don't see it, there might be a few reasons for this: - Cache Issue: Clear your browser cache and refresh the page. Cached content can sometimes prevent new additions from showing up. - Visibility Settings: Ensure that the pin or comment's visibility settings are correctly configured. It might be set to private or hidden from your view. Trouble Logging In Experiencing difficulty logging into your Commented account? Here's what to do: - Password Reset: Use the "Forgot Password" option on the login page to reset your password. Check your email for instructions on resetting your password. - Browser Issues: Try using a different browser or an incognito window. Sometimes, browser extensions or settings can interfere with the login process. Integration Problems Facing challenges with integrations like Slack or Figma? Follow these steps: - Double-Check the Integration: Make sure you've correctly set up the integration according to our guidelines. Sometimes, a small configuration mistake can cause issues. - Access Permissions: Ensure that the necessary permissions are granted to allow the integration to function seamlessly. Slow Performance If you notice the platform is running slowly, consider the following: - Internet Connection: Check your internet connection speed. Slow connectivity can affect the platform's performance. - Browser Compatibility: Use a browser recommended by Commented for optimal performance. Outdated browsers might not provide the best experience. Comment Editing Problems Having trouble editing or deleting a comment? Try the following steps: - Refresh the Page: Sometimes, a simple page refresh can resolve editing issues. - Clear Cookies: Clear your browser's cookies and cache, then try editing the comment again. Notification Problems If you're not receiving notifications, troubleshoot with these steps: - Check the Notification Settings: Verify that your notification preferences are set correctly within your account settings. - Check the Spam Folder: Sometimes, email notifications might end up in your spam folder. Mark them as "Not Spam" to receive them in your primary inbox. Browser Compatibility If the platform doesn't work as expected, browser compatibility might be the issue: - Supported Browsers: Ensure you're using a browser recommended by Commented. Some features might not work well on unsupported browsers. - Update the Browser: Keep your browser up to date to benefit from the latest improvements and security fixes. If you encounter an issue that isn't covered here, don't hesitate to reach out to our support team. We're here to assist you in making your Commented experience as smooth and productive as possible.

Last updated on Nov 03, 2025

Getting Support

At Commented, we’re dedicated to providing you with online support to ensure your experience is smooth and successful. If you have questions, encounter technical issues, or need assistance with any aspect of using our platform, our support team is here to help. This guide will walk you through the steps to contact our support team and get the help you need. Why Get Support - Technical Issues: Encounter problems with the platform, features, or integrations. - Questions: Seek clarifications about how to use specific features or navigate the platform. - Assistance: Need guidance on best practices, troubleshooting, or any other inquiries. How to Get Support Option 1: Access the Help Center - Locate and click on the "Resources", which can be found in the navigation bar. - Click on the "Help Center" link from the dropdown. - You will be directed to our Help Center upon clicking the link. Our Help Center provides a comprehensive knowledge base with articles covering various topics. Search for articles related to your query; you might find an immediate solution to your question. Option 2: Interaction with Support Find the chat icon on the bottom right side of the Commented website. A support team member will be ready to receive your questions and respond with guidance, solutions, or further questions if needed. Option 3: Contact Us You can either use the "Contact" link in the navigation bar, or contact us directly from support@commented.io. Tips for Effective Support Interaction - Clear Description: When submitting feedback or question, provide a detailed and concise description of the issue or question you have. - Screenshots: If applicable, attach screenshots that illustrate the problem you're facing. This can help the support team understand the situation better.

Last updated on Nov 03, 2025